Privacy Policy

Effective Date: September 1, 2023

Introduction

Lopenote ("Company," "we," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect from users ("you" or "users") of our website and services.

By accessing or using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

Information We Collect

2.1 Personal Information
We may collect personal information that you voluntarily provide to us when using our website or services. This information may include your name, email address, shipping address, billing information, and other details necessary to fulfill your orders and provide customer support.

2.2 Usage Information
We may automatically collect certain information about your interactions with our website and services, such as your IP address, device information, browser type, and pages visited. We may also use cookies and similar technologies to collect this information. You can manage your cookie preferences through your browser settings.

Use of Information

We use the information we collect for the following purposes:

3.1 Order Processing and Delivery
We use your personal information to process your orders, fulfill your purchases, and deliver the greeting cards to the intended recipients. This may include sharing your shipping address with third-party carriers for delivery purposes.

3.2 Customer Support
We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

3.3 Communication
We may use your email address to send you transactional communications, such as order confirmations, shipping notifications, and updates related to your purchases.

3.4 Marketing and Promotional Purposes
With your consent, we may use your personal information to send you marketing communications about our products, promotions, and special offers. You have the right to opt-out of receiving such communications at any time.

3.5 Analytics and Improvements
We may use the information collected for analytical purposes to understand how users interact with our website, improve our services, and enhance the user experience.

Information Sharing

We may share your personal information with third parties in the following circumstances:

4.1 Service Providers
We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, shipping partners, and IT service providers. These service providers have access to your personal information solely for the purpose of performing services on our behalf and are obligated to maintain its confidentiality.

4.2 Legal Requirements
We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party as part of the transaction.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

5.1 Access and Correction
You have the right to access, update, or correct your personal information held by us. You may do so by logging into your account or contacting us directly. We will make reasonable efforts to respond to your requests promptly.

5.2 Opt-out
If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at legal@lopenote.com.

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.